| You can follow the steps below to top up more credits: Tap More on your dashboard Tap Top Up Select the credit package you would like to purchase Choose your payment method Make payment and receive credits Frequently Asked Questions Can I still make an offline payment at the bank or cash deposit machine to top up? Yes, you can. You are also required to submit the form here after the payment has been made. Can I purchase during weekends or after work hours, including public holidays? Yes. You may purchase credits at any time of the day, 7 days a week. This is one of the main reasons why we have introduced online credit purchase. How long will it take for me to get my credits after online purchase? You should see the credits you have just purchased in your account immediately. You will receive a push notification through your phone and email for successful top up of credits. However, in the event our systems are experiencing heavy load, it might take a longer time. Which are the online payment methods that you accept? You will be able to select bank transfer, debit / credit card or e-wallet transfer. Scroll through the payment method screen and select your preferred transaction method. If you select bank transfer, you will be sent to your online banking login page. If you select debit / credit card, you will be prompted to provide your debit / credit card details. What credit cards do you accept? All VISA / MASTER cards are accepted. Will there be any additional fees charged to my card? No additional fees will be charged to your card. Will I get a receipt for my purchase? Yes, you will be able to check the transaction details by viewing/downloading your receipt in a PDF format. Will I get a tax invoice for my purchase? Yes, you will be able to check the transaction details by viewing/downloading your invoice in a PDF format. Why was I charged with a wrong amount? How do I dispute? If this happens, do get in touch with our team and we will assist you. My payment failed. What do I do? Payment failure can be due to multiple reasons, please try making the payment again. If it still fails, we would suggest you to check with your respective bank provider. You can also proceed using a different card / different bank account. Is it secure? Does Consult store my credit card details? Yes, the transaction is 100% secure and Consult does not save any credit card details. Can I save my payment details for future purchases? Unfortunately, we do not have this feature yet. We are trying our best to roll this feature out soon. My credit card or bank account has been charged, but I haven’t received the credits. What should I do? If this happens, do get in touch with our team and we will assist you. How many packs can I purchase? You can purchase one pack at a time, or one of each credit pack. Can I set up an auto debit (recurring payment) for my credit purchases? Currently, you are not able to set up an auto debit for your purchases. However, we are working on making this possible and you should be able to do this in the near future. However, you can purchase as many different credit packs at once if you wish. |
